Frequently Asked Questions (F.A.Q’s)

Please find below a list of the most commonly asked questions. If you can’t find an answer here please feel fee to email me

Instant Downloads

Instant download files will we available as soon as funds have cleared.

You will be emailed a link to download the file(s).  If you have an account, then you can also re-download you file(s) up to ten (10) times from you account.

You will need to open and download files to a computer, they may not be accessible via a phone.

File Formats

Files are in JPG or PDF format.

To open a PDF file you will need ADOBE reader — FREE DOWNLOAD HERE: http://get.adobe.com/reader/

Shipping

Please see Shipping

Custom Orders

Custom Orders

  • To speed up the process of custom/personalized  designs (eg: cushion covers), please check emails regularly to approve the design. (you should receive an email within 24 hours).
  • Production will not take place until the design has been approved.
  • If you have not received an email within 2 business days please check your SPAM folder as it may have been sent there.
  • For any orders that are cancelled once design has taken place we will deduct $10CAD for the design fee.

Term & Conditions

Please see

Refunds & Exchanges

Please see Refunds & Exchanges

Contact

Contact